Alorica

Live Customer Service

Salario

· $ 12,000.00

 

Localización

· Guadalajara, Jalisco

 

Descripción

Responsible for receiving and processing inbound services for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations.

 

Responsibilities:

• Receive and process incoming phone calls, which includes providing general information.

• Strive to enhance the department’s relationship with customers, ensuring the highest quality, responsive service possible is provided.

• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.

• Successfully complete initial classroom and on-the-job training, as well as any new product or ongoing training.

 

Requirements:

• High school diploma or GED desirable.

• 18 years old at the time of hiring.

• English proficiency.

• Be able to direct the call in a professional manner using the adequate word choice. The employee must be able to have a professional conversation with the member.

• Average computer skills required.

• Minimum of 21 wpm of typing skills.



Paul Durán

Sourcing | Guadalajara | alorica.com | paul.duran@alorica.com

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